All of our machines come with Honda engines, renowned for their strength and dependability. These engines are backed by a three-year manufacturer's warranty, guaranteeing both your peace of mind and enduring performance.

All of our machines come with a 2-year manufacturer's warranty. During this timeframe, you'll enjoy the following benefits:

- Our after-sales service manager is available to provide technical assistance over the phone. With their expertise, we can resolve 95% of issues remotely.
- Should you require spare parts, we offer complimentary shipping.
- In the unlikely event of a more significant malfunction, we will make arrangements for the machine to be returned for repair.

But our commitment goes beyond that. We'd like to underscore that the engines powering our machines are covered by a 3-year warranty from Honda. This partnership serves as a genuine testament to the quality and reliability of our products.

Our dedication is unwavering, and we pledge to deliver comprehensive and top-notch service throughout the entire warranty period and even beyond. Your satisfaction remains our utmost priority.

If you encounter a technical problem, don't hesitate to get in touch with us via phone or by sending an email through the "Contact Us" section on our website. Please provide a thorough description of the issue you are facing, and if it's possible, attach some photos. This will enable us to make a precise diagnosis, prevent unnecessary expenses for shipping the wrong parts, and consequently reduce the downtime of your device. We assure you that we will respond within 24 hours or sooner.

Our post-purchase service adheres to a stringent process aimed at efficiently addressing any concerns you may encounter with our machines:

- When you report an issue to us, our specialist conducts a meticulous analysis of the problem.
- If the problem can be resolved over the phone and replacing the part does not require specific expertise, we will dispatch the replacement component to you via Chronopost within 24 hours, enabling you to perform the replacement yourself.
- If the issue can be resolved over the phone but you lack the necessary skills to replace the part, we will guide you to one of our specialized motoculture partners near your location. We take care of the entire intervention.
- If the problem is more intricate and necessitates the involvement of our technicians, the machine must be returned to our facilities. We can arrange for a pickup directly at your location through our carrier. The return costs are your responsibility, while we cover the shipping costs.

As a manufacturer, our profound understanding of our machines and our consistent supply of spare parts allow us to swiftly and effectively address your concerns, ensuring your full satisfaction.

As a brand, we've gone to great lengths in designing every one of our products, with a meticulous selection of each component. This method enables us to keep a constant supply of spare parts available during and even beyond the warranty period, which can extend for up to 10 years. To acquire these parts, simply reach out to our customer service via our website. We will promptly furnish you with a quotation and make certain that the required components are delivered to you within the agreed-upon time frame. Our foremost objective is to provide you with the highest level of assurance and peace of mind.

Our mini-dumpers are exclusively produced in Europe, following stringent specifications that guarantee top-notch quality. Each machine holds CE certification and adheres to European standards. Thanks to our close geographic proximity, we can meticulously oversee the quality control process for both every machine and its individual components. Additionally, we employ an in-house engineer committed to product design and continuous enhancement. We carefully choose the finest components at competitive rates, making our mini-dumpers accessible to a diverse range of customers.